Read Our Reviews

Arrivala is rated 4.92 out of 5.0 stars based on 122 review(s).

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Looks good so far. I'd really like a mobile app for our techs to use in the field to send review requests to customers.

- Michael

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Great results

- Brianna

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If only we would have known about this a year ago. Well, at least we do now! Reviews, reviews reviews. It's great!

- Vera

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We love using Arrivala. So many different tools to help get reviews and grow our business.

- Jennifer

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Great service, very flexibile to support our real estate business. We've gained some great feedback that helps our reviews and helps us internally to improve our service.

- Aaron

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Exception service at a great price.

- Doreen

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We're a locally owned pet store and we've been having trouble competing with some of the new big online companies. Gaining these reviews has been extremely valuable to our business and helps us capture the local business.

- Donna

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Nice, clean and easy to use service.

- Ariane

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John from support was very personable and helped us get everything set up. The reviews are flowing and I could not be happier!

- Katelyn

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Awesome!

- Katrina

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Very nice

- Jed

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Excellent service

- Elisa

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Fantastic service. I can't even begin to explain how much this has helped our business. Not only do we get great information on how we can improve our service, we also have brought on dozens of new customers.

- Heather

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Gosh where do I start. Arrivala has been extremely beneficial to our lawn care business. As the office manager, I was overwhelmed by trying to get reviews from our customers. Arrivala made everything clear and has improved our business hand over fist.

- Suzanne

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Support staff was great!

- Crystal

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Very enjoyable to use and does great things for my business

- Julia

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There's nothing else like Arrivala. They truly have a unique system that works!

- Christine

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Gave their full attention to ensuring my account got set up correctly and I knew what I was doing. Would recommend Arrivala to others!

- Ashley

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Arrivala saved my business. That is the honest truth. We were struggling to be found, struggling to turn a profit until we started gaining reviews for our business through Arrivala. We're now bringing in new customers everyday thanks to our great reviews on Google. We have Arrivala to thank for that.

- Jamie

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Professional team that is willing to help.

- Trella

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Great company to help grow our business. Worth Every Penny!

- Cathy

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This service should cost 10X what it does. Gosh, it has completely tranformed our business. Great, great, great!

- Christa

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We were paying an SEO company $500 month and getting zero results. We've spent two months with Arrivala for $60 and oh my gosh our traffic has tripled. Reviews matter and Arrivala got us there.

- Julie

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Great service!

- Chris

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Excellent service and great results

- Nina

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We've been extremely satisified with Arrivala. We're a local contractor and reviews are a huge asset to convince customers to use us.

- Janice

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The support team is always friendly and we've been able to get reviews for our business.

- Holly

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Very accommodating and been a huge aset for our business

- Anna

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Pleasure to work with Arrivala

- Joann

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Professional and does what it promises.

- dakotah

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Awesome service for our cleaning company. Very helpful and easy to use.

- Andrea

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So helpful in growing our business.

- Kayla

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Love Arrivala and the benefit to our dental practice

- Mary

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Always happy with results

- Alexia

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We've only been using Arrivala for a week but already the results are impressive. We've received over 12 new reviews on Google. We expect this to help a lot with our practice.

- Christa

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We're a small emergency clinic and we've been struggling to get new patients in the door. Gaining these valulable reviews has been great!

- Amanda

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A++++

- Katie

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Great service!

- Haley

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Great for our real estate brokerage!

- Heather

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Arrivala has been a great benefit to our business. Very happy with the service

- Sarah

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We moved over to Arrivala from a comepeitor due to the cost savings. Arrivala is just as good as the other service we were using but 1/10 of the price.

- Julie

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Great experience all around

- Aaron

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Very pleased with my total experience. very professional.

- Chris

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Great service, friendly and informative. Easy to schedule reviews.

- Ariane

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Very helpful service. Local electrician and reviews have helped us tremendously.

- Holly

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Great service

- Mike

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They know what they're doing and we're happy to be a customer

- Jeff

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Very helpful and great results.

- Veronica

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REeally great service. Gosh, I only wished we would have started collecting these revirws earlier

- Julie

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I chose a score of 5 because 6 wasn't an option. Arrivala has literally transformed our business.

- Alan

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Wonderful experience!

- Christa

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Very friendly support and the product speaks for itself. We've received dozens of reviews as the result of Arrivala while also saving dozens of hours of manual labor time.

- Scott

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Always a pleasure

- Sara

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Flexible scheduling of review sending. We love it.

- Aaron

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We love Arrivala. Great support when we need it and even better system for getting reviews.

- Christine

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The charitable review feature is what really sold us on Arrivala and we're happy it did. We've had nothing but success since signing up.

- Phillip

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Okay. this service rocks. Why did I not know this type of thing existed? It has saved me hours, no days, of time and our business is doing better than ever

- Rachel

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Very professional and a great service to have helping your budsiness

- Amy

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Wonderful service, and very informative.

- Julia

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Love every aspect of Arrivala. We use the reviews and the WordPress plugin to make them show up on our website. It's helped new customers find us as well as build our reputation

- Larry Dellegrotto

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We're have amazing results and we owe it all to Arrivala. Thank you so much!

- Laura

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Excellent services!

- Shelly

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We signed up and we were receiving reviews the same day. What's not to like?

- Holly

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They know how to get reviews. The system is perfect and gets the best results for your company. This really is the key to get a jump start on your competition. I just hope they don't find out...

- Gordon

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James was super helpful and friendly getting our account set up. We love how easy it is to get reviews from our past customers. Best of all we don't have to spend time following up.

- Ariane

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Great service and friendly staff.

- Don

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Very, very good service. We're a local marketing company and we're using this service to grow our reviews

- Lisa

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Arrivala, thank you so much. You literally saved my business

- Edward

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We knew we needed reviews but did not know how to get them. We tried to ask our customers but they either forgot or didn't know how to do it. Arrivala has solved all of those problems. We're getting 10+ reviews per month and the sky is the limit!

- Sarah

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Because of Arrivala our website visitors have doubled over the last month. People are finding out company now and we're seeing great results.

- Pamela

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Stop spending money on search engine ranking and start getting reviews. This is service is worth every penny. Gosh, I wish I would have signed up earlier.

- Julie

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Great system. Works as advertised and much cheaper than other options available.

- Julia

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Great support when we needed a little help getting setup. The service works as expected and brings in great reviews for our salon

- Sarah

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Very easy to use!! We were set up very quickly and reached out to our customers the same day. Response from customers has been great and easy to teach my team how to use.

- Candace

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Great experience

- kayla

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Very happy so far !!!

- Amy

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Great product and friendly staff!

- Chester

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This is what I've been searching for for months! I tried a couple other providers and their services worked as well but my small business could not afford the $400/month price tag. Great service at a reasonable price for small business owners! Very happy!!!!

- Cathy

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I was able to get set up very quickly, Arrivala works as expected and serves our business well

- Brooke

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Great service

- Lay

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Good experience. Improved our reviews within days.

- Allison

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The customer service was great !

- Nadia

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Love the service!

- Tyler

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Great service

- Chelsea

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The support team was quick to answer questions, the platform was straight forward to use. I loved the quick start guide, very easy to find the features I was looking for

- Amy

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The ability to request reviews automatically has been a lifesaver for our small business. We used to do this manually and it took up a good hour nearly every day. Arrivala has solved that for us and at only $30 month it's a great deal!

- Joshua

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Very friendly support team and great product.

- Victoria

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Love it!!

- Rhonda

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THIS. IS. IT. Great service, affordable price, all the bells and whistles we need for our small business.

- Shawn

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Great, great great! If you're not currently collecting reviews than you're losing the battle.

- Zachariah

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Collecting reviews was something I always knew our business needed to do but simply didn't have the time. My web designer told me about Arrivala and we immediately signed up. WOW, this has been a gamechanger for our small business.

- Lindsay

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Great experience!

- Sherry

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Very happy with Arrivala. Great service and very beneficial to our business

- Nicole

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Quick to get setup, has every feature we need! What more could you ask for?

- Michael

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Love using Arrivala. Simple and does what it says. I can always count on reviews coming in even if I'm not paying attention to the service.

- Rebecca

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Great review service. We were not being found in Google search results before we started using Arrivala. After a month of using the service, we've gained over 30 reviews on Google and we're now showing up frequently. We're a lietime customer!

- Mackenzie

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Works perfect for our needs! We've established a good review base and we owe it to Arrivala.

- Donald Hammer

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Very useful software

- Ed goyzman

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We've been using Arrivala for a few months and have been very happy with the service. Very affordable for our small business compared to other services that we were comparing it to. I would indeed recommend Arrivala for other businesses that are seeking a review collection tool.

- Johnny Kissanti

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Good working

- Raju kayyam

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Arrivala has been a great service to our landscaping business. We had tried some other options in the past but they've either been too expensive or did not do everything required. Arrivala is the perfect mix of price and features. You get great value for what you pay for!

- Kallie Ortega

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- Ian Hunter

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Arrivala was a big reason for our success in 2018.  After reviews started appearing on Google search results we received a big bump in traffic and the leads have been steady ever since.  We’re in a pretty competitive lawn care market in Southwest Florida and Arrivala has enabled our company to standout from competitors.  We did end up upgrading the the premium service to enable text message sending.  Overall a great service!

- John Ballamy

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What a fantastic service.  We were looking for a way to jump start out reviews and Arrivala was the perfect entry level service.  The WordPress plugin made it very easy to get setup even for people who may not be tech-savvy such as myself.

- Jenny Lloyd

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The product is fantastic for the price.  We tried a couple other services previously and they had a few more features we enjoyed but certainly not worth the $400+ we were paying every month.  Arrivala has everything we need to keep charging forward with more product reviews at a price point that is sustainable for our business.  Keep up the great work, Arrivala!

- Ian Dawson

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Exactly what we needed.  Support has been super helpful, we’re improving our review count, does what it is supposed to.  What more can you ask?

- Brady Eli

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Great product backed by great support.  When we have a question we always get a response within a day, most of the time the same day.  The product is exactly as described and we’re super excited about the new WordPress plugin although we haven’t started using it yet.

- Kelly Williams

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We run a fine jewelry shop and were comparing different options to help generate reviews on Google.  We thought we had already found our solution when at the last minute we heard about Arrivala.  After trying the free version we were very happy with the product.  The price point was about 1/8 of the price we were going to pay for a similar product.  Affordable and a great product, I have already recommended to several friends.

- Kacey Johnson

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We were referred to Arrivala by a friend of the owner.  We were aware it was a newer product but the price point was unbeatable and we were in the market so we gave it a go.  What’s the worst that could happen?  We’ve been blown away.  There were a couple of small issues at first but the support has been top notch and everything has been resolved very quickly.  We’ve been recommending the service to fellow business owners for nearly 6 months.  Keep up the great work!

- Peter Wilson

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We’re a new dental office and trying to get established in search results.  We came across Arrivala and decided to give it a go to get some Google reviews.  It’s been the single best decision we’ve made in terms of online marketing.  We crossed the 60 review mark last week and our website traffic has improved 10X.  Almost all of our traffic is organic now which has allowed us to cut back on the $2k/month budget we were spending on Google Adwords.  Arrivala is actually saving us money on top of bringing in new clients.

- Janet Olsen

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The text messaging feature is fantastic.  Prior to using Arrivala, we were manually sending out emails asking for customer reviews.  Now, we get past their unread email inbox and right to their text messages.  The number of reviews we’ve received in the last month is equivalent to what we received all last year.  Thanks Arrivala!

- Judy Timmons

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The bad: the kiosk mode could use some improvement.  While it does work, it’s pretty difficult for people to share their reviews to Google from our store.  The good: literally everything else.  We’re super happy with the product and it is very cost effective.  Other services like this go for a few hundreds dollars per month.

- Jackson Gregory

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Great service backed by great support.  I would recommend to my friends and hide from my competitors :)

- James Quintal

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We did a lot of shopping around before deciding on Arrivala so I feel very confident is saying this is the best product out there for your money.  If budget was not a thing, I would potentially select a different product but this has everything you need and more at a great price.  Don’t pay $200/month for other products when this is what you need.

- Paula Norton

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We’re still relatively new to Arrivala but thus far it’s been very smooth to setup and we were up and running in about an hour with all the settings configured.  We haven’t yet sent out our first review request but the process seems pretty straight forward.  We’re excited to see the results.

- Johnny Davis

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Kudos for a great product to help small businesses grow and compete with the big guys.  We certainly would recommend the service to our friends and business associates.  Great work!

- Heather Mason

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Worth. Every. Penny. I’m telling you, reviews have taken us from a small, ugly website on the internet not really serving a purpose to a consistent flow of daily new customers.  Arrivala has been a huge part of helping us get there.

- Keller Hawkins

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We love Arrivala!  From our very first pre-sales call they have been nothing but supportive and guiding in helping us get started.  The system is easy to use but when you have a question, you know you’ll get a pretty quick answer.  We will likely be lifelong customers.

- Julie Raymond

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An essential tool in the small business toolbox.  Arrivala has most certainly helped us bring in new clientele and is worth the monthly fee.  We regularly recommend to others.

- Houston Wallace

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A great option for review collection.  We are a local general contractor and our reviews have increase from just a few to over 20 in the last few months.  I’m very pleased when I do a search for local contractor and I’m the first result on the Google map with all those great reviews.  Couldn’t of done it without Arrivala.

- Roger Neville

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“you get what you pay for”. Not the case with Arrivala!  You get what you pay for and soooo much more.  I was hesitant to write this review but Arrivala, you need to raise your prices.  You could easily be charging 4x the amount if not more.  Reviews are very important to our business as there is a lot of local competition and it seems whoever the most reviews typically wins the Google battle.  It’s safe to say, we’re winning thanks to Arrivala.

- Chris York

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Awesome company to work with!

- Bold City Design

How To Rank Higher in Google Map Search – Complete Guide

Nov 27, 2019


The results are in! After talking to dozens of SEO experts, the absolute best thing you can do for small business marketing in 2020 is improving your appearance in Google Maps & Google My Business. Why? Google is changing the way search results are being displayed. They are promoting more paid advertisers at the top of search results, followed by map results and Google My Business listings, followed by the organic results. See below:
google search preview


google search preview 2


The organic results don’t even begin appearing until you’ve scrolled nearly two window frames! While organic SEO is still important, there is a strong opinion that you should cut back on some of the organic search ranking budget and start spending more on improving your Google My Business ranking & map search. After all, these appear above even the #1 ranked organic result.
How do you improve your Google Map Search ranking and Google My Business ranking? Let’s get into!

Short Version:

Below is a quick point by point process.  We’ll get into more detail on each further down.

  1. Claim Your Listing / Register Your Business
  2. Complete Your Google Business Profile
  3. Use a local phone number associated with your business
  4. Keep profile regularly updated including hours
  5. Write An Effective Business Description
  6. Categorize Your Business Correctly & Update When Needed
  7. Add Photos To Your Listing
  8. Add Blog Posts To Your Listing
  9. Get Google Reviews
  10. Respond to Google Reviews
  11. Respond To Google’s Emails (holiday hours, etc.)
  12. Have a mobile-friendly website
  13. Link To Your Google My Business Profile
  14. Embed A Google Map
  15. Use YouTube over Vimeo

 

1. Claim Your Listing / Register Your Business

Before you can start working on any of the other steps, you must have a Google My Business listing created.  If you already have one and know how to access it by going to https://business.google.com/ then feel free to skip this step.  Since you’re still reading this, I assume that you don’t have a Google My Business listing created or you are unsure how to get to it so read on!

The great thing about Google My Business is that it is completely FREE and doesn’t take long to set up.  To get started, you’ll visit https://www.google.com/business/.  You’ll need your business name, address or areas you serve, your website, phone number, as well as a logo or images if available.

Once you arrive at https://business.google.com/, Google will prompt you for your Business name and will guide you through the set up process.  Some businesses may already exist in Google’s system even if you did not set up the account yourself.  In this case, you’ll ‘Claim’ the existing listing as the owner.  If this is a new business not in Google’s system already, you’ll have to go through the creation process.

 

2. Complete Your Google Business Profile

I’m assuming at this point that you have your Google Business profile created.  Maybe it was already created or you just went through the creation process but at this point we’re good to go.  The next step is making sure we’ve filled out every dang field in your Google Business profile that is related to your business.  This is extremely important.  Even if you feel something doesn’t relate to your business, try to fill it out anyway.  As an example, here at Arrivala we help companies get more business reviews online.  In our Google Business profile, there is a place to put a link for how people can ‘Book An Appointment’.  While we don’t really do appointments, we added a link to the contact form on our website.

With the above in mind, go to the ‘Info’ tab in your Google My Business profile and fill out everything you possibly can with related information.  Profiles that are not considered ‘Complete’ by Google have no chance to rank against the competition.

 

3. Use A Local Phone Number Associated With Your Business

Two things here:

  • Make sure the area code in your number matches the primary area code you serve.  If you service multiple areas, try to use a phone number where the area code matches your business address.
  • Make sure the number is associated with your business and is found on your website, social media profiles, and other related business profiles.  Many companies like to use different phone numbers for specific marketing channels that allow for lead tracking.  In our experience, this can have a negative impact on your Google My Business ranking since the phone number is not seen as matching your website by Google.  It may even cause Google to ‘flag’ the number and recommend it be changed.

 

4. Keep Profile Regularly Updated

Make sure you keep your profile regularly updated.  Most importantly, keep your hours updated.  If a potential customer visits your location within your stated hours but you are not open, it may prompt a negative review from the customer.  Furthermore, the customer may flag the hours as incorrect in your Google profile.  Anytime a customer flags misinformation, it hurts your ranking.

 

5. Write An Effective Business Description

Within your Info tab on your Google My Business page, take some time to write a proper description of your business.  At the time of this article, the maximum description length is 750 characters in Google.  Shoot for using as much of that 750 characters as possible.  Include keywords about what your business does, areas you service, etc..  Google looks within these descriptions to find appropriate keywords to rank your business for in search results and in Google Map results.

 

6. Categorize Your Business Correctly

Staying within the Info tab of the Google My Business editor, you’ll have the ability to define business categories.  Add as many categories as are appropriate to your business.  Don’t add categories if they are not truly what your business does.  Google does verify categories by cross-checking your website information.  The category field may be the single most important aspect of your Google My Business listing so make sure you spend time getting it right.

 

7. Add Photos To Your Listing

This step is extremely important as well.  Navigate to the Photos tab within your Google My Business edit screen.  Here, you’ll have the ability to add logos, outside photos, inside photos, photos of work that you’ve done, etc..  You can even add videos.  Photos play a major role in determining how ‘Complete’ your business profile is.  If possible, add a photo or video in every category possible.  These don’t have to be high resolution photos taken by a professional.  Whip out your iPhone and snap some quick pictures.  They will more than satisfy the requirements.

 

8. Add Blog Posts To Your Listing

This can be a time consuming one but can pay off huge dividends in the long run.  Ideally, you’ll have a blog on your website where you post to regularly.  If this is the case, then every time you create a new blog post, add the post to Google Business as well.  When you go to add a new blog post, I typically copy the first paragraph of text from the blog post we’ve already written and paste it into Google.  Then, I select the Learn More button and link it to the full blog post.  It only takes minutes to do.  Blogs last on Google for 7 days until they are removed.  Ideally, you should post 1-2 blog posts to your Google Business profile every week.  This can be challenging for a lot of businesses but your business will be rewarded heavily in Google Business search results by making it a habit.

 

9. Get Google Reviews

Once you have your Google Business profile set up, Google Reviews will be the singular most important thing you can do to rise in map search rankings.  Google likes businesses that have been verified and are liked by past customers.  Also, customers like businesses that have reviews.  In a recent study, it was found that over 84% of people trust reviews as much as they trust a word of mouth recommendation from a friend or family member.  That’s a pretty crazy statistic and makes it understandable why Google puts such an emphasis on reviews.  In order to get reviews, check out this post on five simple and (mostly) free ways to get more Google reviews.

You should also consider signing up for a service that helps automate your Google review collection.

 

10. Respond To Google Reviews

It only takes a couple of minutes every week and you’ll get a nice bump from Google in ranking.  Whether the review is good or bad, respond to it from within your Google Business account.  If it’s good, simply respond with a ‘Thanks for the review’ type of message.  If it’s bad, make sure you address the complaint, offer to fix the situation, and/or explain your side of the story.  A single negative review won’t affect your Google ranking but you should make sure customers understand their voices are heard.

 

11. Respond To Google’s Emails

On occasion, Google will send you emails asking you to verify the information within your Google Business profile.  They may send you an email before an upcoming holiday like Thanksgiving or Christmas asking if you are operating under normal business hours.  Or they may send you an email asking if a new category might work for your business.  Make sure you click on every email and issue a response.  Even if the information is already correct, simply validate that correctness with Google.  They want to see that you are keeping your profile active and that the information is correct.

 

12. Have A Mobile-Friendly Website

Your website is extremely important to the success of your Google My Business profile and vice-versa.  Google lists your website within your Google My Business profile.  Since the majority of map searches happen on mobile devices, it’s imperative that the user be able to click on your website within the Google My Business profile and be taken to a website that works well on mobile devices.  If your site is not mobile-friendly, it will drastically hurt your Google Business search ranking on mobile devices.

 

13. Link To Your Google My Business Profile

Within your website, make sure to link your address to your Google Map listing.  This should just be a simple link, nothing fancy.  All we’re doing here is establishing the connection between your website and your Google Business listing.

 

14. Embed a Google Map

Pretty straight forward and building on the last point of establishing a connection between your web properties.  Embed a Google map somewhere on your website.  It can be in the footer or on the contact page.  You can use a website like this to quickly create a Google map and generate an embed code: https://www.embedgooglemap.net/

 

15. Use YouTube over Vimeo

If you are a cutting edge video production company or somebody that needs the premium features of Vimeo than you can ignore this step.  I’m not trying to hate on Vimeo as it is a great platform, one that I love to use.  However, if we’re going for pure search ranking here, YouTube is the clear winner.  YouTube is owned by Google and the data is shared between both services.  Having videos about your service, video testimonials, etc. uploaded to YouTube that then gets embedded on your website or Google Business profile will give you a solid boost in ranking.

 


 
Thanks for reading and following along. We believe Google Business profiles will have an even bigger role in small business marketing throughout the roaring 20s. We hope you learned some things and will implement as much of the points above as possible. Here at Arrivala, we help businesses with review collection which can be a big part of improving your Google Business profile. Have a look at our homepage, https://arrivala.com, to learn more or sign-up for a free account today.

Ready to watch your reviews take flight?

Sign-Up Today!

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