Read Our Reviews

Arrivala is rated 4.92 out of 5.0 stars based on 124 review(s).

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Awesome service great product

- Parveen

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We've been using Arrivala for the last few months and it's had a great impact on our business. We were able to reach out to hundreds of past customers and solicit reviews we certainly would not have gotten otherwise. The automation part is a big time saver when compared to the cost it would take to handle this manually.

- Jane Silas

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Looks good so far. I'd really like a mobile app for our techs to use in the field to send review requests to customers.

- Michael

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Great results

- Brianna

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If only we would have known about this a year ago. Well, at least we do now! Reviews, reviews reviews. It's great!

- Vera

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We love using Arrivala. So many different tools to help get reviews and grow our business.

- Jennifer

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Very nice

- Jed

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The support team is always friendly and we've been able to get reviews for our business.

- Holly

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Very pleased with my total experience. very professional.

- Chris

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Wonderful service, and very informative.

- Julia

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Excellent service

- Elisa

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Very accommodating and been a huge aset for our business

- Anna

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Great service, friendly and informative. Easy to schedule reviews.

- Ariane

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Love every aspect of Arrivala. We use the reviews and the WordPress plugin to make them show up on our website. It's helped new customers find us as well as build our reputation

- Larry Dellegrotto

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Fantastic service. I can't even begin to explain how much this has helped our business. Not only do we get great information on how we can improve our service, we also have brought on dozens of new customers.

- Heather

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Pleasure to work with Arrivala

- Joann

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Very helpful service. Local electrician and reviews have helped us tremendously.

- Holly

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We're have amazing results and we owe it all to Arrivala. Thank you so much!

- Laura

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Gosh where do I start. Arrivala has been extremely beneficial to our lawn care business. As the office manager, I was overwhelmed by trying to get reviews from our customers. Arrivala made everything clear and has improved our business hand over fist.

- Suzanne

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Professional and does what it promises.

- dakotah

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Great service

- Mike

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Excellent services!

- Shelly

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Support staff was great!

- Crystal

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Awesome service for our cleaning company. Very helpful and easy to use.

- Andrea

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They know what they're doing and we're happy to be a customer

- Jeff

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We signed up and we were receiving reviews the same day. What's not to like?

- Holly

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Very enjoyable to use and does great things for my business

- Julia

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So helpful in growing our business.

- Kayla

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Very helpful and great results.

- Veronica

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They know how to get reviews. The system is perfect and gets the best results for your company. This really is the key to get a jump start on your competition. I just hope they don't find out...

- Gordon

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There's nothing else like Arrivala. They truly have a unique system that works!

- Christine

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Love Arrivala and the benefit to our dental practice

- Mary

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REeally great service. Gosh, I only wished we would have started collecting these revirws earlier

- Julie

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James was super helpful and friendly getting our account set up. We love how easy it is to get reviews from our past customers. Best of all we don't have to spend time following up.

- Ariane

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Gave their full attention to ensuring my account got set up correctly and I knew what I was doing. Would recommend Arrivala to others!

- Ashley

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Always happy with results

- Alexia

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I chose a score of 5 because 6 wasn't an option. Arrivala has literally transformed our business.

- Alan

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Great service and friendly staff.

- Don

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Arrivala saved my business. That is the honest truth. We were struggling to be found, struggling to turn a profit until we started gaining reviews for our business through Arrivala. We're now bringing in new customers everyday thanks to our great reviews on Google. We have Arrivala to thank for that.

- Jamie

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We've only been using Arrivala for a week but already the results are impressive. We've received over 12 new reviews on Google. We expect this to help a lot with our practice.

- Christa

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Wonderful experience!

- Christa

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Very, very good service. We're a local marketing company and we're using this service to grow our reviews

- Lisa

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Professional team that is willing to help.

- Trella

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We're a small emergency clinic and we've been struggling to get new patients in the door. Gaining these valulable reviews has been great!

- Amanda

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Very friendly support and the product speaks for itself. We've received dozens of reviews as the result of Arrivala while also saving dozens of hours of manual labor time.

- Scott

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Arrivala, thank you so much. You literally saved my business

- Edward

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Great service, very flexibile to support our real estate business. We've gained some great feedback that helps our reviews and helps us internally to improve our service.

- Aaron

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Great company to help grow our business. Worth Every Penny!

- Cathy

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A++++

- Katie

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Always a pleasure

- Sara

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We knew we needed reviews but did not know how to get them. We tried to ask our customers but they either forgot or didn't know how to do it. Arrivala has solved all of those problems. We're getting 10+ reviews per month and the sky is the limit!

- Sarah

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Exception service at a great price.

- Doreen

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This service should cost 10X what it does. Gosh, it has completely tranformed our business. Great, great, great!

- Christa

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Great service!

- Haley

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Flexible scheduling of review sending. We love it.

- Aaron

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Because of Arrivala our website visitors have doubled over the last month. People are finding out company now and we're seeing great results.

- Pamela

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We're a locally owned pet store and we've been having trouble competing with some of the new big online companies. Gaining these reviews has been extremely valuable to our business and helps us capture the local business.

- Donna

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We were paying an SEO company $500 month and getting zero results. We've spent two months with Arrivala for $60 and oh my gosh our traffic has tripled. Reviews matter and Arrivala got us there.

- Julie

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Great for our real estate brokerage!

- Heather

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We love Arrivala. Great support when we need it and even better system for getting reviews.

- Christine

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Stop spending money on search engine ranking and start getting reviews. This is service is worth every penny. Gosh, I wish I would have signed up earlier.

- Julie

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Nice, clean and easy to use service.

- Ariane

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Great service!

- Chris

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Arrivala has been a great benefit to our business. Very happy with the service

- Sarah

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The charitable review feature is what really sold us on Arrivala and we're happy it did. We've had nothing but success since signing up.

- Phillip

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John from support was very personable and helped us get everything set up. The reviews are flowing and I could not be happier!

- Katelyn

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Excellent service and great results

- Nina

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We moved over to Arrivala from a comepeitor due to the cost savings. Arrivala is just as good as the other service we were using but 1/10 of the price.

- Julie

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Okay. this service rocks. Why did I not know this type of thing existed? It has saved me hours, no days, of time and our business is doing better than ever

- Rachel

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Awesome!

- Katrina

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We've been extremely satisified with Arrivala. We're a local contractor and reviews are a huge asset to convince customers to use us.

- Janice

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Great experience all around

- Aaron

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Very professional and a great service to have helping your budsiness

- Amy

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Very friendly support team and great product.

- Victoria

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Great system. Works as advertised and much cheaper than other options available.

- Julia

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Love it!!

- Rhonda

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Great support when we needed a little help getting setup. The service works as expected and brings in great reviews for our salon

- Sarah

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THIS. IS. IT. Great service, affordable price, all the bells and whistles we need for our small business.

- Shawn

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Very easy to use!! We were set up very quickly and reached out to our customers the same day. Response from customers has been great and easy to teach my team how to use.

- Candace

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Great, great great! If you're not currently collecting reviews than you're losing the battle.

- Zachariah

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Great experience

- kayla

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Collecting reviews was something I always knew our business needed to do but simply didn't have the time. My web designer told me about Arrivala and we immediately signed up. WOW, this has been a gamechanger for our small business.

- Lindsay

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Very happy so far !!!

- Amy

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Great experience!

- Sherry

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Great product and friendly staff!

- Chester

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Very happy with Arrivala. Great service and very beneficial to our business

- Nicole

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This is what I've been searching for for months! I tried a couple other providers and their services worked as well but my small business could not afford the $400/month price tag. Great service at a reasonable price for small business owners! Very happy!!!!

- Cathy

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Quick to get setup, has every feature we need! What more could you ask for?

- Michael

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I was able to get set up very quickly, Arrivala works as expected and serves our business well

- Brooke

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Love using Arrivala. Simple and does what it says. I can always count on reviews coming in even if I'm not paying attention to the service.

- Rebecca

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Great service

- Lay

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Great review service. We were not being found in Google search results before we started using Arrivala. After a month of using the service, we've gained over 30 reviews on Google and we're now showing up frequently. We're a lietime customer!

- Mackenzie

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Good experience. Improved our reviews within days.

- Allison

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The customer service was great !

- Nadia

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Love the service!

- Tyler

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Great service

- Chelsea

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The support team was quick to answer questions, the platform was straight forward to use. I loved the quick start guide, very easy to find the features I was looking for

- Amy

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The ability to request reviews automatically has been a lifesaver for our small business. We used to do this manually and it took up a good hour nearly every day. Arrivala has solved that for us and at only $30 month it's a great deal!

- Joshua

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Works perfect for our needs! We've established a good review base and we owe it to Arrivala.

- Donald Hammer

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Very useful software

- Ed goyzman

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We've been using Arrivala for a few months and have been very happy with the service. Very affordable for our small business compared to other services that we were comparing it to. I would indeed recommend Arrivala for other businesses that are seeking a review collection tool.

- Johnny Kissanti

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Good working

- Raju kayyam

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Arrivala has been a great service to our landscaping business. We had tried some other options in the past but they've either been too expensive or did not do everything required. Arrivala is the perfect mix of price and features. You get great value for what you pay for!

- Kallie Ortega

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Test comment

- Ian Hunter

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Arrivala was a big reason for our success in 2018.  After reviews started appearing on Google search results we received a big bump in traffic and the leads have been steady ever since.  We’re in a pretty competitive lawn care market in Southwest Florida and Arrivala has enabled our company to standout from competitors.  We did end up upgrading the the premium service to enable text message sending.  Overall a great service!

- John Ballamy

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What a fantastic service.  We were looking for a way to jump start out reviews and Arrivala was the perfect entry level service.  The WordPress plugin made it very easy to get setup even for people who may not be tech-savvy such as myself.

- Jenny Lloyd

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The product is fantastic for the price.  We tried a couple other services previously and they had a few more features we enjoyed but certainly not worth the $400+ we were paying every month.  Arrivala has everything we need to keep charging forward with more product reviews at a price point that is sustainable for our business.  Keep up the great work, Arrivala!

- Ian Dawson

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Exactly what we needed.  Support has been super helpful, we’re improving our review count, does what it is supposed to.  What more can you ask?

- Brady Eli

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Great product backed by great support.  When we have a question we always get a response within a day, most of the time the same day.  The product is exactly as described and we’re super excited about the new WordPress plugin although we haven’t started using it yet.

- Kelly Williams

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We run a fine jewelry shop and were comparing different options to help generate reviews on Google.  We thought we had already found our solution when at the last minute we heard about Arrivala.  After trying the free version we were very happy with the product.  The price point was about 1/8 of the price we were going to pay for a similar product.  Affordable and a great product, I have already recommended to several friends.

- Kacey Johnson

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We were referred to Arrivala by a friend of the owner.  We were aware it was a newer product but the price point was unbeatable and we were in the market so we gave it a go.  What’s the worst that could happen?  We’ve been blown away.  There were a couple of small issues at first but the support has been top notch and everything has been resolved very quickly.  We’ve been recommending the service to fellow business owners for nearly 6 months.  Keep up the great work!

- Peter Wilson

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We’re a new dental office and trying to get established in search results.  We came across Arrivala and decided to give it a go to get some Google reviews.  It’s been the single best decision we’ve made in terms of online marketing.  We crossed the 60 review mark last week and our website traffic has improved 10X.  Almost all of our traffic is organic now which has allowed us to cut back on the $2k/month budget we were spending on Google Adwords.  Arrivala is actually saving us money on top of bringing in new clients.

- Janet Olsen

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The text messaging feature is fantastic.  Prior to using Arrivala, we were manually sending out emails asking for customer reviews.  Now, we get past their unread email inbox and right to their text messages.  The number of reviews we’ve received in the last month is equivalent to what we received all last year.  Thanks Arrivala!

- Judy Timmons

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The bad: the kiosk mode could use some improvement.  While it does work, it’s pretty difficult for people to share their reviews to Google from our store.  The good: literally everything else.  We’re super happy with the product and it is very cost effective.  Other services like this go for a few hundreds dollars per month.

- Jackson Gregory

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Great service backed by great support.  I would recommend to my friends and hide from my competitors :)

- James Quintal

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We did a lot of shopping around before deciding on Arrivala so I feel very confident is saying this is the best product out there for your money.  If budget was not a thing, I would potentially select a different product but this has everything you need and more at a great price.  Don’t pay $200/month for other products when this is what you need.

- Paula Norton

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We’re still relatively new to Arrivala but thus far it’s been very smooth to setup and we were up and running in about an hour with all the settings configured.  We haven’t yet sent out our first review request but the process seems pretty straight forward.  We’re excited to see the results.

- Johnny Davis

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Kudos for a great product to help small businesses grow and compete with the big guys.  We certainly would recommend the service to our friends and business associates.  Great work!

- Heather Mason

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Worth. Every. Penny. I’m telling you, reviews have taken us from a small, ugly website on the internet not really serving a purpose to a consistent flow of daily new customers.  Arrivala has been a huge part of helping us get there.

- Keller Hawkins

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We love Arrivala!  From our very first pre-sales call they have been nothing but supportive and guiding in helping us get started.  The system is easy to use but when you have a question, you know you’ll get a pretty quick answer.  We will likely be lifelong customers.

- Julie Raymond

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An essential tool in the small business toolbox.  Arrivala has most certainly helped us bring in new clientele and is worth the monthly fee.  We regularly recommend to others.

- Houston Wallace

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A great option for review collection.  We are a local general contractor and our reviews have increase from just a few to over 20 in the last few months.  I’m very pleased when I do a search for local contractor and I’m the first result on the Google map with all those great reviews.  Couldn’t of done it without Arrivala.

- Roger Neville

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“you get what you pay for”. Not the case with Arrivala!  You get what you pay for and soooo much more.  I was hesitant to write this review but Arrivala, you need to raise your prices.  You could easily be charging 4x the amount if not more.  Reviews are very important to our business as there is a lot of local competition and it seems whoever the most reviews typically wins the Google battle.  It’s safe to say, we’re winning thanks to Arrivala.

- Chris York

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Awesome company to work with!

- Bold City Design

3 Step Guide To Creating The Perfect Review Request Email

Apr 13, 2021


You won’t know unless you ask.

You’ve probably heard the phrase before and it certainly applies to review collection. The first step to soliciting reviews from your past customers, clients, employees, etc. is to ask. BUT, there is an art to the asking process. In this three-step guide, we’re going to go over the essentials in order to create the perfect review request email template.

 

Why Listen To Us & Who Are We?

We’re Arrivala.  We’re a review collection and reputation management company that helps businesses all over the world automate their review collection process.  We do this by automatically sending review request emails and text messages to your past clients.  Our system tracks which customers have responded to the requests and can automatically follow up with the ones that don’t.  It’s the single most effective way to generate large amounts of reviews for your business without it becoming someone’s full-time job.  Since debuting Arrivala back in 2018, we’ve studied hundreds of thousands of review requests that have been sent out by our clients.  Utilizing that knowledge and data, we feel we’re pretty qualified to write this article 😃.  If you’re interested in learning more about Arrivala, you can see our review collection features or even affordable review collection plans.

 

Step #1 – Crafting The Perfect Email Subject

If your review request recipient does not open the email, steps two and three don’t matter so let’s not overlook the importance of the email subject.  The overall goal of the subject should be to accurately describe the reason for the email without using common ‘spammy’ characteristics.  What are common spam characteristics?  Let’s go through a few:

  • Using the recipient’s name in the email subject – While some argue this makes it personalized, we disagree.  Think about all the emails that you receive from co-workers or friends, do they put your name in the email subject?  Likely no.  Therefore, let’s not do it in your review request email template.
  • Using Too Many Emojis – Emojis are new, fun, and add some spice to the everyday email.  That’s why we’re okay using them in your email request subject.  However, a max of two emoji icons keeps it looking clean and professional.
  • Excessively Long Subjects – Be detailed in your subject but keep it concise.  You’re asking the recipient to take time out of their day to review you and you want to make the process is as quick as possible for them.  When you’re concise with the subject, it conveys to your recipient that you’ll be concise with the review process.

Are you going to give me some good examples of review request subjects that have worked for your customers?
The only way to unlock our tried and proven review request email subjects is to sign-up for Arrivala.  Even the free version of Arrivala unlocks our recommended email subject.

 

Step #2 – Linking Your Review Platforms

Your customers want to review you, they want to share how awesome you are, they just don’t want to take up their day doing it.  The key to getting hundreds of positive reviews on Google, Facebook, etc. is making it as easy and least time-consuming as possible.  The best way to do this is by providing direct links in your email body that takes the recipient directly to where they actually write the review on the third-party platform such as Google, Facebook, etc..

How do you locate these direct links?
Some are easy to find, some are more difficult.  For example, to go directly to the review tab on Facebook, it’s as simple as appending /reviews/ onto your page URL.  Meaning, if your Facebook page URL is https://www.facebook.com/business-name-123/, a direct link to your reviews would be https://www.facebook.com/business-name-123/reviews/

Other platforms like Google are more complex.  Until recently, you had to use a tool like Arrivala’s Google Review Link Generator to get a direct link to your Google review URL.  Now, Google does supply a direct link to get reviews but you still must go hunt for it inside your Google My Business account.  Here is a guide to find that URL.  Or you can still use the Arrivala tool provided above.

Once you have these direct links, format them in an easy-to-read text link giving clear instruction on what you’re asking the client to do (see example in image).

review requestion email template example

 

One of the many benefits to services like Arrivala is that we format all of the links for you automatically to make it as easy on the customer as possible.

 

Step #3 – Plan The Follow-Up Templates

Okay, we may not have been 100% truthful when we titled this article “The Perfect Review Request Email” as it should have been “The Perfect Review Request Emails“.  No matter how much time and effort you put into crafting the perfect review request email, you’ll never get a 100% response rate.  Therefore, you need to have review request follow-up templates at the ready.  These templates are fairly easy to create as they’ll basically contain the same information as the first outreach but you do want to make them seem unique.  Do this by:

  • Change the email subject
  • Change the entry paragraph or body content in the email
  • Send it at a different time of day.  Maybe your customer is always dropping their kids at school at 8:30am and the to-dos are already piling up.  Sending a follow-up at 3pm might catch them at a better time.

How quickly should you follow up?
Good question!  Here at Arrivala, we set the default review request follow-ups for three days after the initial request, and then five days after the second request a third request goes out.  This seems to be a good medium but we recommend our clients alter this schedule based on their type of business or business needs.  Generally speaking, we tell Arrivala customers that if you operate a business where you don’t establish deep relationships with the customer then the follow-up window should be tighter.  An example of such a business would be a brick-and-mortar store where they simply made a one-time purchase.  This is because a week after purchasing an item from your shop, the customer’s memory of the shopping experience and willingness to write a review has already shrunk.  Alternatively, if you run a business where you build custom homes and work with customers for 4 months on a project, extending out the review requests is perfectly acceptable.  The customer’s memory of the experience is likely engraved for life so giving the customer more time to write the review and not badgering them is the route to go.

 

Wrapping Up

The review request (and follow-up) templates are essential to ensure you’re getting the most reviews possible from your customers.  Spend some extra time on them double-checking spelling, punctuation and make sure the message is clear.  We also highly recommend review collection automation services like Arrivala as we’ve already done the hard work for you. We have recommended email templates, text message templates, can automate the review request follow-up process and so much more.  If you have any questions or feedback on this article or Arrivala, please let us know at hi@arrivala.com.

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