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Review Flow Options

The review flow dictates the way your customer/client is presented with your third party review sites (Google, Facebook, etc.). Arrivala is the only platform on the internet that offers two unique review flows. Each flow offers its own benefits and can be toggled based on your business goals and/or success of interaction by your customers or clients.

Review Flow A

Available on all plans
Pros
  1. Provides the best opportunity for your reviewer to post their same review to multiple review sites.
  2. Includes negative review filtering.
  3. Star rating and full review is available on your Arrivala Microsite & widgets.
  4. Follow-up process in place if the reviewer leaves a review but does not share their review to your third party platforms.
Cons
  1. Longest process for a review to be written and shared across your platforms. This increases the likelihood that a reviewer might not finish the review distribution process.

  • Schedule Review Request

    Add a past client/customer to your Arrivala system and schedule review requests to be sent out. Control whether the review requests are sent via email or text and also control the dates they are sent.

  • Client/Customer Responds

    The client/customer responds to the email/text and the Arrivala system prompts them to provide a star rating and write a review of your business. The review data including the review is stored in the Arrivala system first.

  • Prompted to Share Review

    If the star rating provided in the previous step is positive, the customer/client is shown the review they've already written and also your connected review platforms (Google, Facebook, etc.). The user can then copy the already written review and click on the links to your platforms to paste in and submit that review.

  • Further Follow-Up

    If the user submits a review but does not click to share it with any of your third-party platforms, the Arrivala platform will automatically follow-up with that person up to three times. In the follow-up emails, we provide them with the review they've already written as well as direct links to your third party platforms.

  • Microsite Reviews

    Since the review was initially collected on the Arrivala platform, we're able to display the review information on your Arrivala Microsite and include the star rating and full review.

Review Flow B

Only available on paid plans
Pros
  1. Eliminates the review being initially written on Arrivala which removes a step from the reviewing process.
  2. Includes negative review filtering.
  3. Follow-up process in place if the reviewer leaves a star rating but does not share their review to your third party platforms.
Cons
  1. Clients/Customers typically only post to a single review site, not multiple.
  2. Only star rating is posted on your Arrivala microsite & widgets, not the full review.

  • Schedule Review Request

    Add a past client/customer to your Arrivala system and schedule review requests to be sent out. Control whether the review requests are sent via email or text and also control the dates they are sent.

  • Client/Customer Responds

    The client/customer responds to the email/text and the Arrivala system prompts them to provide a star rating but not write a review. If the user clicks on a star rating within the email, they bypass this step and proceed straight to the sharing step.

  • Prompted to Write Review

    If the star rating provided in the previous step is positive, the customer/client is shown your connected review platforms (Google, Facebook, etc.). The user clicks on their platform of choice where they are sent directly to the place on that third party website to write a revie.w

  • Further Follow-Up

    If the user does not click to post a review to your third-party platforms, the Arrivala platform will automatically follow-up with that person up to three times. In the follow-up emails, we provide them with direct links to your third party platforms.

  • Microsite Reviews

    Since the written review was not collected on the Arrivala platform, we're only able to show the star rating on your Arrivala Microsite and not the full review.

Review Flow C

Only available on paid plans
Pros
  1. The fastest flow we offer to send your customers directly to Google, Facebook, Yelp, Avvo, etc..
  2. Very low chance of reviewers ‘falling off’ since the process is so quick.
Cons
  1. There is no negative review filtering.
  2. Clients/Customers typically only post to a single review site, not multiple
  3. The reviews will not show up on your Arrivala Microsite or Arrivala widgets.
  4. There is no follow-up process in the situation where the customer does not actually finish posting the review

  • Schedule Review Request

    Add a past client/customer to your Arrivala system and schedule review requests to be sent out. Control whether the review requests are sent via email or text and also control the dates they are sent.

  • Client/Customer Responds

    If the request is sent via email, we provide direct links within the email to your third party platforms (Google, Facebook, etc.). If the request is sent via text, we take the reviewer directly to a page that asks where they would like to share the review (Google, Facebook, etc.).

  • Prompted to Write Review

    Since the reviewer is sent directly to your third party platforms, all reviews are shared directly there.

  • Further Follow-Up

    If the reviewer does not click a link in the review request email or does not select a review platform from the text message request, we will automatically follow-up with them per your defined review request schedule.

  • Microsite Reviews

    Since the written review was not collected on the Arrivala platform, we're not able to show the review or star rating on your Arrivala microsite.

Review Flow FAQs

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    Are all of these review flows available to me?

    All of our paid plans include all three review flows. Our free plan only provides access to Review Flow A.

  • +

    Can I change between the review flows?

    Yes! You can change between the review flows by going to the 'Customization Options' menu item in your dashboard.

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    Which flow should my business choose?

    Since debuting both flows, we've collected tons of data on success rate. If you're only trying to generate reviews on a singular review platform (such as Google) then you should choose Review Flow B or Review Flow C. If you are trying to collect reviews on multiple platforms (such as Google and Facebook) then the answer becomes a bit more complex. Based on the data we've collected, what we've found is if your client is more engaged with your business then Review Flow A will provide more reviews to more review platforms. Engagement simply means they WANT to review you because you've established a personal relationship. This is likely more true with higher paying jobs where you have spent a considerable amount of time working with the client. If you have less engagement, then Review Flow B or Review Flow C often provides better results.

    Comparing between Review Flow B and Review Flow C primarily comes down to whether or not you need review filtering. Review Flow B adds one extra step to the reviewing process as we first ask for a star rating before showing your third party review sites. This extra step allows us to filter out reviews that could be negative. If you are not concerned with review filtering or simply want to make the process as quick as possible for your customers, than Review Flow C is likely your best choice!

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    I'm having a hard time understanding the difference in flows. Can you help?

    Sure, the primary difference is when the actual review is collected. In review flow A, we collect the review on the Arrivala website and then prompt the user to distribute that review to your third party platforms (Google, Facebook, etc.). In review flow B, we determine whether the review was positive or negative by a star selection and then prompt the user to visit your third party platforms to leave the review directly. In review flow C, we send the reviewer straight to your third party platforms, eliminating the Arrivala negative review filtering. The main benefit to review flow A is it is easier for the user to share the same review across multiple business platforms. The downside is that there is an extra step in the process. The main benefit to review flow B is less steps as the user is only asked for a star rating before being sent straight to the third party review site. The downside is that reviews are typically not shared to multiple platforms but only a singular platform. The positive to Review Flow C is the instant send to your third party sites. The primary downside is there is no review filtering provided in this flow and reviews are not saved to your Arrivala microsite.

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