Read Our Reviews

Arrivala is rated 4.92 out of 5.0 stars based on 125 review(s).

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justin was the best to work with super on top of all my emails and very transparent made it easy for me to provide all the information … and it was a success

- Joseph Michael

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Awesome service great product

- Parveen

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We've been using Arrivala for the last few months and it's had a great impact on our business. We were able to reach out to hundreds of past customers and solicit reviews we certainly would not have gotten otherwise. The automation part is a big time saver when compared to the cost it would take to handle this manually.

- Jane Silas

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Looks good so far. I'd really like a mobile app for our techs to use in the field to send review requests to customers.

- Michael

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Great results

- Brianna

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If only we would have known about this a year ago. Well, at least we do now! Reviews, reviews reviews. It's great!

- Vera

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We love using Arrivala. So many different tools to help get reviews and grow our business.

- Jennifer

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There's nothing else like Arrivala. They truly have a unique system that works!

- Christine

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Love Arrivala and the benefit to our dental practice

- Mary

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REeally great service. Gosh, I only wished we would have started collecting these revirws earlier

- Julie

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James was super helpful and friendly getting our account set up. We love how easy it is to get reviews from our past customers. Best of all we don't have to spend time following up.

- Ariane

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Gave their full attention to ensuring my account got set up correctly and I knew what I was doing. Would recommend Arrivala to others!

- Ashley

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Always happy with results

- Alexia

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I chose a score of 5 because 6 wasn't an option. Arrivala has literally transformed our business.

- Alan

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Great service and friendly staff.

- Don

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Arrivala saved my business. That is the honest truth. We were struggling to be found, struggling to turn a profit until we started gaining reviews for our business through Arrivala. We're now bringing in new customers everyday thanks to our great reviews on Google. We have Arrivala to thank for that.

- Jamie

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We've only been using Arrivala for a week but already the results are impressive. We've received over 12 new reviews on Google. We expect this to help a lot with our practice.

- Christa

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Wonderful experience!

- Christa

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Very, very good service. We're a local marketing company and we're using this service to grow our reviews

- Lisa

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Professional team that is willing to help.

- Trella

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We're a small emergency clinic and we've been struggling to get new patients in the door. Gaining these valulable reviews has been great!

- Amanda

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Very friendly support and the product speaks for itself. We've received dozens of reviews as the result of Arrivala while also saving dozens of hours of manual labor time.

- Scott

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Arrivala, thank you so much. You literally saved my business

- Edward

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Great service, very flexibile to support our real estate business. We've gained some great feedback that helps our reviews and helps us internally to improve our service.

- Aaron

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Great company to help grow our business. Worth Every Penny!

- Cathy

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A++++

- Katie

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Always a pleasure

- Sara

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We knew we needed reviews but did not know how to get them. We tried to ask our customers but they either forgot or didn't know how to do it. Arrivala has solved all of those problems. We're getting 10+ reviews per month and the sky is the limit!

- Sarah

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Exception service at a great price.

- Doreen

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This service should cost 10X what it does. Gosh, it has completely tranformed our business. Great, great, great!

- Christa

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Great service!

- Haley

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Flexible scheduling of review sending. We love it.

- Aaron

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Because of Arrivala our website visitors have doubled over the last month. People are finding out company now and we're seeing great results.

- Pamela

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We're a locally owned pet store and we've been having trouble competing with some of the new big online companies. Gaining these reviews has been extremely valuable to our business and helps us capture the local business.

- Donna

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We were paying an SEO company $500 month and getting zero results. We've spent two months with Arrivala for $60 and oh my gosh our traffic has tripled. Reviews matter and Arrivala got us there.

- Julie

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Great for our real estate brokerage!

- Heather

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We love Arrivala. Great support when we need it and even better system for getting reviews.

- Christine

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Stop spending money on search engine ranking and start getting reviews. This is service is worth every penny. Gosh, I wish I would have signed up earlier.

- Julie

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Nice, clean and easy to use service.

- Ariane

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Great service!

- Chris

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Arrivala has been a great benefit to our business. Very happy with the service

- Sarah

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The charitable review feature is what really sold us on Arrivala and we're happy it did. We've had nothing but success since signing up.

- Phillip

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John from support was very personable and helped us get everything set up. The reviews are flowing and I could not be happier!

- Katelyn

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Excellent service and great results

- Nina

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We moved over to Arrivala from a comepeitor due to the cost savings. Arrivala is just as good as the other service we were using but 1/10 of the price.

- Julie

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Okay. this service rocks. Why did I not know this type of thing existed? It has saved me hours, no days, of time and our business is doing better than ever

- Rachel

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Awesome!

- Katrina

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We've been extremely satisified with Arrivala. We're a local contractor and reviews are a huge asset to convince customers to use us.

- Janice

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Great experience all around

- Aaron

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Very professional and a great service to have helping your budsiness

- Amy

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Very nice

- Jed

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The support team is always friendly and we've been able to get reviews for our business.

- Holly

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Very pleased with my total experience. very professional.

- Chris

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Wonderful service, and very informative.

- Julia

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Excellent service

- Elisa

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Very accommodating and been a huge aset for our business

- Anna

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Great service, friendly and informative. Easy to schedule reviews.

- Ariane

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Love every aspect of Arrivala. We use the reviews and the WordPress plugin to make them show up on our website. It's helped new customers find us as well as build our reputation

- Larry Dellegrotto

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Fantastic service. I can't even begin to explain how much this has helped our business. Not only do we get great information on how we can improve our service, we also have brought on dozens of new customers.

- Heather

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Pleasure to work with Arrivala

- Joann

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Very helpful service. Local electrician and reviews have helped us tremendously.

- Holly

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We're have amazing results and we owe it all to Arrivala. Thank you so much!

- Laura

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Gosh where do I start. Arrivala has been extremely beneficial to our lawn care business. As the office manager, I was overwhelmed by trying to get reviews from our customers. Arrivala made everything clear and has improved our business hand over fist.

- Suzanne

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Professional and does what it promises.

- dakotah

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Great service

- Mike

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Excellent services!

- Shelly

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Support staff was great!

- Crystal

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Awesome service for our cleaning company. Very helpful and easy to use.

- Andrea

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They know what they're doing and we're happy to be a customer

- Jeff

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We signed up and we were receiving reviews the same day. What's not to like?

- Holly

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Very enjoyable to use and does great things for my business

- Julia

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So helpful in growing our business.

- Kayla

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Very helpful and great results.

- Veronica

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They know how to get reviews. The system is perfect and gets the best results for your company. This really is the key to get a jump start on your competition. I just hope they don't find out...

- Gordon

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Great product and friendly staff!

- Chester

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Very happy with Arrivala. Great service and very beneficial to our business

- Nicole

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This is what I've been searching for for months! I tried a couple other providers and their services worked as well but my small business could not afford the $400/month price tag. Great service at a reasonable price for small business owners! Very happy!!!!

- Cathy

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Quick to get setup, has every feature we need! What more could you ask for?

- Michael

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I was able to get set up very quickly, Arrivala works as expected and serves our business well

- Brooke

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Love using Arrivala. Simple and does what it says. I can always count on reviews coming in even if I'm not paying attention to the service.

- Rebecca

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Great service

- Lay

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Great review service. We were not being found in Google search results before we started using Arrivala. After a month of using the service, we've gained over 30 reviews on Google and we're now showing up frequently. We're a lietime customer!

- Mackenzie

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Good experience. Improved our reviews within days.

- Allison

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The customer service was great !

- Nadia

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Love the service!

- Tyler

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Great service

- Chelsea

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The support team was quick to answer questions, the platform was straight forward to use. I loved the quick start guide, very easy to find the features I was looking for

- Amy

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The ability to request reviews automatically has been a lifesaver for our small business. We used to do this manually and it took up a good hour nearly every day. Arrivala has solved that for us and at only $30 month it's a great deal!

- Joshua

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Very friendly support team and great product.

- Victoria

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Great system. Works as advertised and much cheaper than other options available.

- Julia

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Love it!!

- Rhonda

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Great support when we needed a little help getting setup. The service works as expected and brings in great reviews for our salon

- Sarah

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THIS. IS. IT. Great service, affordable price, all the bells and whistles we need for our small business.

- Shawn

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Very easy to use!! We were set up very quickly and reached out to our customers the same day. Response from customers has been great and easy to teach my team how to use.

- Candace

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Great, great great! If you're not currently collecting reviews than you're losing the battle.

- Zachariah

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Great experience

- kayla

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Collecting reviews was something I always knew our business needed to do but simply didn't have the time. My web designer told me about Arrivala and we immediately signed up. WOW, this has been a gamechanger for our small business.

- Lindsay

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Very happy so far !!!

- Amy

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Great experience!

- Sherry

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Works perfect for our needs! We've established a good review base and we owe it to Arrivala.

- Donald Hammer

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Very useful software

- Ed goyzman

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We've been using Arrivala for a few months and have been very happy with the service. Very affordable for our small business compared to other services that we were comparing it to. I would indeed recommend Arrivala for other businesses that are seeking a review collection tool.

- Johnny Kissanti

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Good working

- Raju kayyam

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Arrivala has been a great service to our landscaping business. We had tried some other options in the past but they've either been too expensive or did not do everything required. Arrivala is the perfect mix of price and features. You get great value for what you pay for!

- Kallie Ortega

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- Ian Hunter

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Arrivala was a big reason for our success in 2018.  After reviews started appearing on Google search results we received a big bump in traffic and the leads have been steady ever since.  We’re in a pretty competitive lawn care market in Southwest Florida and Arrivala has enabled our company to standout from competitors.  We did end up upgrading the the premium service to enable text message sending.  Overall a great service!

- John Ballamy

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What a fantastic service.  We were looking for a way to jump start out reviews and Arrivala was the perfect entry level service.  The WordPress plugin made it very easy to get setup even for people who may not be tech-savvy such as myself.

- Jenny Lloyd

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The product is fantastic for the price.  We tried a couple other services previously and they had a few more features we enjoyed but certainly not worth the $400+ we were paying every month.  Arrivala has everything we need to keep charging forward with more product reviews at a price point that is sustainable for our business.  Keep up the great work, Arrivala!

- Ian Dawson

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Exactly what we needed.  Support has been super helpful, we’re improving our review count, does what it is supposed to.  What more can you ask?

- Brady Eli

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Great product backed by great support.  When we have a question we always get a response within a day, most of the time the same day.  The product is exactly as described and we’re super excited about the new WordPress plugin although we haven’t started using it yet.

- Kelly Williams

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We run a fine jewelry shop and were comparing different options to help generate reviews on Google.  We thought we had already found our solution when at the last minute we heard about Arrivala.  After trying the free version we were very happy with the product.  The price point was about 1/8 of the price we were going to pay for a similar product.  Affordable and a great product, I have already recommended to several friends.

- Kacey Johnson

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We were referred to Arrivala by a friend of the owner.  We were aware it was a newer product but the price point was unbeatable and we were in the market so we gave it a go.  What’s the worst that could happen?  We’ve been blown away.  There were a couple of small issues at first but the support has been top notch and everything has been resolved very quickly.  We’ve been recommending the service to fellow business owners for nearly 6 months.  Keep up the great work!

- Peter Wilson

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We’re a new dental office and trying to get established in search results.  We came across Arrivala and decided to give it a go to get some Google reviews.  It’s been the single best decision we’ve made in terms of online marketing.  We crossed the 60 review mark last week and our website traffic has improved 10X.  Almost all of our traffic is organic now which has allowed us to cut back on the $2k/month budget we were spending on Google Adwords.  Arrivala is actually saving us money on top of bringing in new clients.

- Janet Olsen

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The text messaging feature is fantastic.  Prior to using Arrivala, we were manually sending out emails asking for customer reviews.  Now, we get past their unread email inbox and right to their text messages.  The number of reviews we’ve received in the last month is equivalent to what we received all last year.  Thanks Arrivala!

- Judy Timmons

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The bad: the kiosk mode could use some improvement.  While it does work, it’s pretty difficult for people to share their reviews to Google from our store.  The good: literally everything else.  We’re super happy with the product and it is very cost effective.  Other services like this go for a few hundreds dollars per month.

- Jackson Gregory

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Great service backed by great support.  I would recommend to my friends and hide from my competitors :)

- James Quintal

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We did a lot of shopping around before deciding on Arrivala so I feel very confident is saying this is the best product out there for your money.  If budget was not a thing, I would potentially select a different product but this has everything you need and more at a great price.  Don’t pay $200/month for other products when this is what you need.

- Paula Norton

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We’re still relatively new to Arrivala but thus far it’s been very smooth to setup and we were up and running in about an hour with all the settings configured.  We haven’t yet sent out our first review request but the process seems pretty straight forward.  We’re excited to see the results.

- Johnny Davis

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Kudos for a great product to help small businesses grow and compete with the big guys.  We certainly would recommend the service to our friends and business associates.  Great work!

- Heather Mason

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Worth. Every. Penny. I’m telling you, reviews have taken us from a small, ugly website on the internet not really serving a purpose to a consistent flow of daily new customers.  Arrivala has been a huge part of helping us get there.

- Keller Hawkins

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We love Arrivala!  From our very first pre-sales call they have been nothing but supportive and guiding in helping us get started.  The system is easy to use but when you have a question, you know you’ll get a pretty quick answer.  We will likely be lifelong customers.

- Julie Raymond

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An essential tool in the small business toolbox.  Arrivala has most certainly helped us bring in new clientele and is worth the monthly fee.  We regularly recommend to others.

- Houston Wallace

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A great option for review collection.  We are a local general contractor and our reviews have increase from just a few to over 20 in the last few months.  I’m very pleased when I do a search for local contractor and I’m the first result on the Google map with all those great reviews.  Couldn’t of done it without Arrivala.

- Roger Neville

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“you get what you pay for”. Not the case with Arrivala!  You get what you pay for and soooo much more.  I was hesitant to write this review but Arrivala, you need to raise your prices.  You could easily be charging 4x the amount if not more.  Reviews are very important to our business as there is a lot of local competition and it seems whoever the most reviews typically wins the Google battle.  It’s safe to say, we’re winning thanks to Arrivala.

- Chris York

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Awesome company to work with!

- Bold City Design

How To Ask & Collect Online Reviews In 2021

Jan 16, 2021


Wow, 2020 was an interesting ride!  As we move into 2021, it’s true that we have some industries continuing to thrive in this changing landscape and some industries searching for more ways to pivot and survive.  Whatever boat you’re currently floating on, there’s one thing we can all agree on, you need more online reviews!  Did you know that the average sale increases by as much as two times when a company’s review profile goes from zero reviews to one review?  Furthermore, studies have shown that over 90% of consumers look for reviews before making a purchase.

What does this translate to?  In 2021 collecting online reviews for your business should be a top priority!  Not only does it increase customer conversion, but it gives you great insight into your business and any areas for improvement.

Many business owners think they can go about review collection on their own.  Here’s the thing though, reviews don’t just happen.  Reviews are actually difficult to come by as your customers must take time out of their busy schedules to provide meaningful feedback that they typically do not receive anything in exchange for.  In this guide, we’re going to walk you through some key concepts & ideas to help you collect more online business reviews in 2021.

 

It Starts By Asking

It’s estimated that about 70% of people are willing to provide a review for your business if asked to do so.  The key is asking.  With that being said, there is a right and wrong way to ask.  You do not want to come off as sounding desperate and timing can be everything.

 

Give Your Customers A Reason

As you start to craft your review pitch, give your customers a reason to review you.  Make sure they understand how their review will help your business improve its online reputation as well as work as internal feedback for yourself.  Something along the lines of:

We would love your feedback to help us grow!  Can you please take the time to review our company and share your experience?  Your review will help us attract new customers while also providing valuable feedback so we can continue to improve internally.

Believe it or not but many customers may not understand the purpose or benefit that writing a review of your business provides.  Explaining this to them gives them extra incentive to complete the process.

Furthermore, you can leverage a service like Arrivala to provide charitable donations in exchange for reviews.  This extra incentive can help drive customers to not only review your business but share that review on more platforms like Google, Facebook, Yelp, Trip Advisor, etc..

 

When Do You Ask?

As we mentioned above, timing can be everything.  Generally speaking, here’s what we recommend:

Physical Products – If you sell a physical product that must be shipped to the customer then our recommendation on review timing is 7-10 days after shipment.  This allows a few days for the product to arrive in the customer’s hands and then a few days for use.

Services – If you sell a service then the timeline should be much quicker.  If you can get a review on the spot (as soon as the service is completed) then that is ideal.  Review collection services like Arrivala can help you send text messages or emails to the customer while you are still on-site with them.  This allows the customer to go through the review posting process while the service experience is still fresh on their mind.  If you’re not able to ask for a review on-site, then it should be done as quickly as possible either same day or within the first three days.  After three days, the chance of a review being completed significantly diminishes for services.

 

What Medium Do You Use?

This is a question we often receive from our customers.  Should I ask for a review via text, email or some other method?  It depends.  We recommend asking for the review using the same medium you typically communicate with the customer using.  Meaning, if email is how you normally communicate, use email.  If you typically speak with them on the phone or via text, then use texting.  Services like Arrivala allow you to automatically send out review requests via email or text and even utilize MMS messages with images for better conversion rates.

If you’re able to meet with the customer in-person, you can also use a Google handout generator to create a one-page printable PDF to hand-deliver to the customer.

 

Follow-Up To Your Request

Even if you do everything right with your review requests, you still may not get an immediate response.  Your customers are busy, they forget, you catch them at a bad time, etc..  It can often take 2-3 follow-ups before they review you.  Following-up is essential to review collection.  What’s the best way to handle follow-ups?  If you’re planning to do review collection manually, then a Google Spreadsheet is typically the best method.  Keep a spreadsheet of all your customers and add dates of all your review communications in columns.  Then go through your spreadsheet daily if possible and reach out to customers who have not yet posted a review.  Once you see they have posted a review, remove them from your spreadsheet.

If that sounds like a lot of manual work, it is.  There is a better way.  Online review collection platforms like Arrivala automate this for you.  Our software tracks the review requests you’ve sent out, you can automatically schedule follow-ups and we stop sending out the follow-ups when a review has been received.  To prevent your customers from being spammed, we have a way for them to unsubscribe from the requests at any time.

 

Respond To Your Reviews

Once you get a review from a customer, it’s important to respond as quickly as possible.  This response does two things:

  1. It improves your ranking with Google in map results.  By showing that you are active on your review profiles, they will be shown higher in search results which will drive traffic and more customers to your business.
  2. It shows customers looking at your reviews that you care about your business.  When you care about your business, you treat your customers well.  This helps built trust with future potential customers.

 

Get To Work

We hope this guide will steer you in the right direction as you conquer 2021 with the New Year’s resolution of more reviews for your business.  Review collection can seem like a daunting task but thanks to technology there are tools to help you automate it for the fraction of the cost it would take you to do it yourself or hire somebody.  We would love for you to take a look at our Arrivala review collection plans and see if any of them might work for you.  If you have any questions, feel free to message me at cabe@arrivala.com.

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