Review Flow Options
The review flow dictates the way your customer/client is presented with your third party review sites (Google, Facebook, etc.). Arrivala is the only platform on the internet that offers two unique review flows. Each flow offers its own benefits and can be toggled based on your business goals and/or success of interaction by your customers or clients.
Review Flow FAQs
Are all of these review flows available to me?
All of our paid plans include all three review flows. Our free plan only provides access to Review Flow A.
Can I change between the review flows?
Yes! You can change between the review flows by going to the 'Customization Options' menu item in your dashboard.
Which flow should my business choose?
Since debuting both flows, we've collected tons of data on success rate. If you're only trying to generate reviews on a singular review platform (such as Google) then you should choose Review Flow B or Review Flow C. If you are trying to collect reviews on multiple platforms (such as Google and Facebook) then the answer becomes a bit more complex. Based on the data we've collected, what we've found is if your client is more engaged with your business then Review Flow A will provide more reviews to more review platforms. Engagement simply means they WANT to review you because you've established a personal relationship. This is likely more true with higher paying jobs where you have spent a considerable amount of time working with the client. If you have less engagement, then Review Flow B or Review Flow C often provides better results.
Comparing between Review Flow B and Review Flow C primarily comes down to whether or not you need review filtering. Review Flow B adds one extra step to the reviewing process as we first ask for a star rating before showing your third party review sites. This extra step allows us to filter out reviews that could be negative. If you are not concerned with review filtering or simply want to make the process as quick as possible for your customers, than Review Flow C is likely your best choice!
I'm having a hard time understanding the difference in flows. Can you help?
Sure, the primary difference is when the actual review is collected. In review flow A, we collect the review on the Arrivala website and then prompt the user to distribute that review to your third party platforms (Google, Facebook, etc.). In review flow B, we determine whether the review was positive or negative by a star selection and then prompt the user to visit your third party platforms to leave the review directly. In review flow C, we send the reviewer straight to your third party platforms, eliminating the Arrivala negative review filtering. The main benefit to review flow A is it is easier for the user to share the same review across multiple business platforms. The downside is that there is an extra step in the process. The main benefit to review flow B is less steps as the user is only asked for a star rating before being sent straight to the third party review site. The downside is that reviews are typically not shared to multiple platforms but only a singular platform. The positive to Review Flow C is the instant send to your third party sites. The primary downside is there is no review filtering provided in this flow and reviews are not saved to your Arrivala microsite.