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Use the search bar above or browse the categories below to find specific topics.
We're currently in the process of creating new video tutorials and additional written tutorials to improve the Arrivala Help Center. Please bear with us as we continue to improve the Arrivala experience. If there is a question that is not addressed in this help center, please contact us.
Video Tutorial Series
Welcome The Video Tutorial Series – Overview Updating Company Information & Logo – Video Tutorial Adding & Editing Review Platforms – Video Tutorial
Adding Review Platforms
Can I add/remove review platforms at any time? How do I add my review platforms? Adding & Editing Review Platforms – Video Tutorial
Sending & Managing Review Requests
Can I change the default notification schedule? Can I prevent sending review requests to customers that already reviewed me? How do I migrate my existing reviews to Arrivala?
Review Flows & Distribution
What are pros and cons of each review flow? Why didn’t my review get shared to all my platforms? How does negative review filtering work?
Customization Options
How do I edit my review request text template? How do I edit my review request email template? How can I control what time of day review requests are sent?
Languages & Internationalization
Can I change the language of the review requests? How do I use language tags in the email & text templates?
Locations & Additional Users
How can I add a new location or salesperson?
Embed Widgets & Website Integrations
I’ve installed and configured the WordPress plugin but reviews are not showing? Using The WordPress Plugin – Video Tutorial Using Embed Widgets – Video Tutorial
Arrivala API (Zapier)
Step By Step Guide To Zapier I am getting an error when I enter my login info on Zapier. Help? Zapier API Integration Settings Video Tutorial
Resellers
Using The Agency Dashboard for Resellers – Video Tutorial