The Arrivala system gives you the ability to define what you consider a ‘positive’ star rating*. Based on that setting, our review flows determine how we should handle each customer based on the star rating they leave. If the reviewer leaves a positive star rating, they are shown your third party review platforms (Google, Facebook, etc) and asked to distribute their review to those platforms. If the reviewer leaves a negative star rating, they are shown a comment box where they can share their experience which is sent directly to your account email. That customer is not shown your third party review platforms for review distribution.
*Our paid plans have the ability to define what is considered a positive star rating. On our free plan, a positive star rating is automatically set at 4 stars or above.