No matter how hard you try, sometimes it’s hard to get a customer or client to take two minutes of their time and leave a review after they’ve left your business or office.
For those people, we’ve created Kiosk Mode. Kiosk mode works best with an iPad or other tablet device. Simply set it up in your retail store near the checkout, on your office desk, or even carry it to your closing, final walk-through, final deliverables meeting, etc..
When the checkout, job, or meeting is complete, present the tablet device and request the customer to leave a review on your business. Kiosk Mode works very similar to a customer or client receiving a review request via email or text message in terms of design & process. The will be presented with an opportunity to write their review and depending on their star ranking (positive vs negative), they will be presented with review distribution options to your setup business profiles such as Google, Yelp, Facebook, etc..
Kiosk mode can be setup to be completely hands off. Once the user is complete with their review, Kiosk Mode automatically resets itself so it is ready for the next client/customer. Kiosk Mode is an excellent tool to quickly build up your business review profiles online with rapid review submission.
Real World Example Of Kiosk Mode
Retail Store – This is the obvious one. Setup an iPad or tablet device near the checkout and before the exit. After the cashier completes the purchase, show the device location to the customer and request a quick review on the way out.
Realtor – Bring an iPad or tablet device to your closing. Once the closing is complete, present the iPad to the buyer or seller with kiosk mode already pulled up. Request their review and give them the ability to distribute the review onto Zillow, Trulia, Realtor.com, etc..
Contractor – Bring a tablet device to the final walk-through. After it is complete, request a review from your clients right on the spot. Kiosk mode allows this to be completed quickly and the review to be shared on Houzz, AngiesList, Better Business Bureau, Facebook & more!
Dentist – Following a patient appointment and after checking out, present the patient with a tablet device. Request a review of your services before a patient leaves the building. Their review can be distributed across all of your business profiles.
You probably get the idea. Kiosk mode has benefits to nearly every industry and can really help your business get your online review count up. As we’ve discussed, review count can have great effects on your business website search ranking.
Kioski Mode is a feature available to all Arrivala paid accounts. You will receive an email with your Kiosk Mode URL link when signing up or upgrading your account. Kiosk Mode is compatible with any tablet device that can connect to the internet.
Have questions? Send us an email at hi@arrivala.com.