How do I edit my review request text template?

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    How do I edit my review request text template?

    Last Updated: July 28, 2020

    Arrivala makes it easy to edit your review request text message template.  Follow the instructions below to customize it to your needs.  *Note – Text message template customization is only available on paid plans.  If you’re currently using a free plan, you’ll need to upgrade to access this functionality.

    Editing Text Message Template Settings

    1. From your Arrivala dashboard go to Customization Options from the left menu.
    2. From the secondary menu, select Edit Text Message Templates –> Edit Review Request Template.

    The text message template is customizable using text and our merge tags that allow you to insert dynamic content such as the customer’s name when the review request is sent out.  There is a maximum character count of 180 characters.

    Editing MMS Message Image

    1. From your Arrivala dashboard go to Customization Options from the left menu.
    2. From the secondary menu, select Edit Text Message Templates –> Edit Multimedia Message Settings

    From this page you can upload an image that will be sent with MMS messages.  For more information on MMS messages and how they differ from standard text messages, please see our article on What are MMS messages and should I use them?.

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