Very poor communications. Promised written statements that have not yet arrived.
Would like you guys to update clients on the markets for silver and gold—-maybe weekly or so and especially about a large change up or down in values.
where is my silver stored? and what is the security there?
Personalized assistance and I felt like I was dealing with Family. The whole process was explained well and a short time later….my Silver was delivered on the date promised.
Not understanding how before the metals reached the account we showed an increase in our asset value (up from 12k to 16k!), then a week or so after confirming all metals shipped,arrived ok I see our value decrease to 4.75k. Wth!
Very good with communication kept me up to date every step of the way,soon as it was delivered I received a call within ten minutes. Looking forward to making other investments.
My only negative was lack of clarity over prices of silver purchased in comparison to price listed on internet. Otherwise, the folks I dealt with were professional and pleasant.
We have been very satisfied with the services provided us to date. Our contact person is very knowledgeable regarding both gold and silver, as well as the precious metals market in general. We have made two large purchases so far and look forward to doing additional business with Red Rock Secured in the future. This broker makes it easy to both buy and store your precious metals while maintaining absolute discretion. We highly recommend Red Rock.
The customer service provided is excellent. I’ve enjoyed working with everyone. The level of knowledge and professionalism, while remaining personable, is second to none.
From the first phone call until present day, I have been treated like family and the transaction was smoother than silk! Super professional and definitely one of the best investment decisions I’ve ever made! Ten(10) stars all around!!
Professional, patient and very knowledgeable. Highly recommend.