Build Your Business Review Profiles With Ease
Step #1: Add your past customers individually or import in bulk
Using your Arrivala control panel, you'll add your past customers along with either their email address or cell phone number. You can also customize additional options such as when and how often we should reach out to them as well as add a personalized message.
Step #2: You sit back and relax, Arrivala automatically reaches out
We'll reach out to your past customers via email or text message depending on your preference. We'll ask them to come review your business and share their experience. If they don't respond to our first request, we'll automatically follow-up to ask them again. Don't worry, customers always have the option to opt-out.
Step #3: Arrivala filters the reviews, if positive, prompts to share
Our built-in filtering system will separate positive experiences from negative ones. If positive, we prompt the user to share their review across your business profiles such as Google, Yelp, Facebook, etc.. If negative, we pass along the feedback to you internally to help improve your business.
Step #4: Analytics, business microsites, WordPress plugins & more
Arrivala is packed with cool features such as analytics on your reviews, a customized business microsite that features your reviews, a free WordPress plugin to integrate a review widget on your website and more. Have a look at our full feature list.
We offer TWO unique customer review flows
Arrivala is the only review collection platform that offers two unique flows to put your past customer/client through. Each flow has its own benefits to achieve maximum review collection conversion. Toggle between the two flows to ensure you are getting the most reviews for your business.Learn More
Is your free plan really free?
Absolutely! You won't pay us a cent, we don't even ask you for a credit card. There are some great features such as text message notifications, multiple locations, multiple logins, and increased capacity in our premium plans but if free works for you then use it!
Can you further explain how multiple locations / agents works?
Sure. It is likely that each of your business locations and/or sales agents (such as realtors under a broker) will have their own social media pages or review profiles that they are trying to grow. Therefore, we classify a location or a sales agent as the same thing for platform purposes. Our premium accounts give the account admin the ability to create multiple locations. They can then create additional user logins and assign location(s) to those new logins. Once a sales agent or employee logs in to Arrivala, they will only be able to initiate review requests for the locations they are specifically assigned to. This makes Arrivala even more affordable as you are able to utilize the same Arrivala account for your business of multiple locations or sales agents. You do not need to pay for a separate account for each.
Do reviews really help my website SEO? How can I tell it's working?
Reviews across multiple platforms are very important to your website's SEO ranking. Google (and other search engines) are simply trying to display the best and most accurate results for their users searching. If your business is performing top quality work and hundreds of individuals are interacting with your Google profile, Facebook profile, Yelp profile, etc. and writing positive reviews, then it indicates your business needs to be displayed as a top candidate in results. How quickly you'll begin to see a jump in ranking depends on a lot of factors including how many reviews you're brining in as well as how much competition you have.
Will my customers get annoyed or irritated by these automated emails or text messages?
We have a full feature set dedicated to allowing your clients & customers to opt-out of the automated emails and text messages if they choose to do so. When a client or customer opts-out, we immediately stop sending them notifications and end the set schedule.
I don't see a review platform that I need for my business. Any chance it can be added?
We can most definitely look into it. Send us an email at [email protected] and tell us about the review platform you need added. If it's possible to integrate, we'll perform the integration within one business day
I want to sign-up, how can I pay? Do you have a cancellation policy?
We accept all major credit cards including Visa, Mastercard, Discover, and American Express. We do not lock you into any long term contracts. If you need to cancel, simply do so before your next renewal date.
Can I bulk add my customers to Arrivala from a spreadsheet?
Yes, all of our premium plans allow you to bulk add customers from a spreadsheet. You can import up to 100 records at a time.
I'm moving from another provider, can you transfer over my existing reviews?
All of our premium plans include free migration assistance. We have the ability to import reviews from a spreadsheet into our system.
Do you offer demos of Arrivala prior to signing up?
We typically recommend new clients looking to demo the system sign-up for a free account. This allows for complete testing of the Arrivala system so you can make a determination whether it will work for your business. If you love the features (we know you will) then simply upgrade your account to unlock all the features. If you have specific questions, please give us a call at 904-755-0091.